Dear Customers:

It is certainly a pleasure and honor to have the opportunity to be a
part of a company that continues to provide you the best possible support,
both in the USA and around the globe. We are very excited about 2003
and the opportunities that we have to serve your helicopter needs.

We take the responsibility of supplying our customers very seriously.
With this great responsibilty, comes several things. First, safety!
Safety is first and foremost with all operators as well as with
Quality Aircraft. We strive to not only provide the highest quality
of parts and service, but we have a vast knowledge of how the entire
aircraft functions and operates. Safety & Knowledge go hand in hand.
Second, is reliability. When you require New or Serviceable parts,
a fast turn around on a component overhaul, a Part 135
charter, or other services from Quality Aircraft, we will work
around the clock to get the job completed;
completed correctly and shipped out, so that your down time is as short
as possible. You, the customer, do not make money being down, and
we know it. Reliability is known by these strict standards.

At Quality Aircraft, it is our goal to not only make the customer happy,
but to make keep their aircraft flying safely. We are a family of dedicated
people that stand firmly behind our company, Quality Aircraft, and have
so for the past 32 years. We want your experieince with us to be one that
you will never forget, and to that, the staff at Quality Aircraft, pledge
to serve you, the Customer, responsively and professionally, to help you
meet your company goals and expectations. We hope to meet you soon.


Yours Truly,


Dennis Lauterbach, Jr
Director
Quality Aircraft